Frequently Asked Questions

Yes. Every fragrance is carefully sourced through trusted and official distribution channels.

We deliver throughout the United Kingdom. See our Shipping & Delivery Policy for full details.

Orders placed before 12pm on a working day are dispatched the same day on a Royal Mail 48 tracked service, typically arriving within 2 working days. Orders placed after 12pm, at weekends or on bank holidays are dispatched the next working day.

Once dispatched, you will receive a tracking link by email.

Orders may be cancelled at any time before dispatch. Once dispatched, cancellation requests will be treated as a return under our Return & Refund Policy.

You have the right to cancel within 14 days of receiving your order and a further 14 days to return the goods. Items must be unused, unopened and in their original sealed manufacturer's packaging, with all inserts, accessories and any complimentary gifts included.

For hygiene, quality control and consumer safety reasons we cannot accept returns of opened, used, sprayed or tested fragrances, or items with broken manufacturer seals — unless the product is faulty.

Please contact us within 48 hours of delivery with your order number and clear photographs of the item, the outer packaging, the shipping label and any damage. Where the claim is accepted, we will repair, replace or refund the item as appropriate.

Please contact us immediately. We can investigate with the courier using GPS records, delivery photographs and confirmation data.

If you are returning an item because you changed your mind, you are responsible for return shipping and we recommend a tracked, insured service. Where the return is due to our error or a faulty product, we will reimburse reasonable return postage costs.

Once your return has been received, inspected and approved, refunds are processed to your original payment method within 14 days. Refunds may be reduced where goods have been handled beyond what is necessary to inspect them.

Standard delivery charges are refunded where required by law. Premium delivery upgrades such as Next Day, Express or Saturday Delivery are non-refundable unless the service itself was not provided.

If your order included a complimentary gift because a spending threshold was met, the gift must also be returned. If it isn't returned, we reserve the right to deduct its retail value from your refund.

We reserve the right to deduct the original delivery charge, the courier's return charge and any additional handling costs from your refund. Please double-check your address before placing your order.

Contact us for a personalised recommendation and we will be happy to help.

Yes — see our Gift Sets collection for beautifully presented options.

Use our Contact page and we will respond as soon as possible.