Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Ruuh Collections ("we", "our", "us").

These Terms of Service govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms.

Nothing in these Terms excludes or limits any rights you have under applicable UK consumer law.

1. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You are legally capable of entering into a binding contract.

2. Products

We make every effort to display our products accurately.

However:

  • Colours may vary depending on your screen or device.

  • Packaging may occasionally differ from images shown.

  • Manufacturers may update packaging without notice.

  • Minor variations in colour, bottle design or packaging do not constitute a fault.

All product descriptions, images and specifications are provided in good faith.

We reserve the right to correct errors, inaccuracies or omissions at any time.

3. Authenticity Guarantee

Unless otherwise stated, all fragrances sold by Ruuh Collections are 100% genuine products supplied through legitimate wholesale and distribution channels.

4. Pricing

All prices are displayed in Pounds Sterling (£).

Prices may change without notice.

The price charged will always be the price displayed at the time your order is placed.

If a genuine pricing error occurs, we reserve the right to cancel the order and issue a full refund before dispatch.

5. Orders

Placing an order does not guarantee acceptance.

Your order becomes legally binding only once we have accepted it and dispatched the goods.

We reserve the right to refuse or cancel any order for reasons including (but not limited to):

  • suspected fraud;

  • payment issues;

  • stock shortages;

  • pricing errors;

  • suspected resale in breach of these Terms;

  • suspected misuse of promotions or discount codes;

  • legal or regulatory requirements.

6. Availability

All products are subject to availability.

If an item becomes unavailable after your order is placed, we may:

  • cancel the affected item;

  • offer a suitable alternative;

  • issue a refund for the unavailable product.

We shall not be liable for losses arising solely from stock shortages.

7. Discount Codes & Promotions

Promotional codes:

  • cannot be exchanged for cash;

  • cannot be combined unless expressly stated;

  • may expire without notice;

  • may be withdrawn at any time;

  • may be limited to one use per customer, household or order.

We reserve the right to cancel any promotion where misuse or abuse is reasonably suspected.

Orders placed using technical errors or system glitches may be cancelled.

8. Gift Cards

Gift cards:

  • are non-refundable;

  • cannot be exchanged for cash;

  • cannot be replaced if lost or stolen unless required by law.

9. Shipping

Delivery estimates are provided for guidance only.

We are not responsible for delays caused by:

  • courier services;

  • customs;

  • weather;

  • strikes;

  • industrial action;

  • public holidays;

  • circumstances beyond our reasonable control.

Risk in the goods passes to you upon delivery.

Ownership remains with us until payment has been received in full.

10. Delivery Information

Customers are responsible for ensuring:

  • delivery addresses are accurate;

  • someone is available where required to receive the parcel.

Additional delivery charges arising from incorrect information or failed delivery attempts may be payable by the customer.

11. Returns

Returns are governed by our separate Return & Refund Policy, which forms part of these Terms.

12. Intellectual Property

All content on this website, including:

  • logos;

  • branding;

  • graphics;

  • product photography;

  • website design;

  • written content;

  • product descriptions;

  • videos;

  • marketing materials;

is owned by or licensed to Ruuh Collections and is protected by applicable intellectual property laws.

No content may be copied, reproduced, republished, distributed or used without our prior written permission.

13. Website Use

You agree not to:

  • misuse our website;

  • attempt unauthorised access to our systems;

  • upload malicious software;

  • interfere with website functionality;

  • scrape or harvest website content without permission;

  • use automated systems to place excessive orders or extract data.

We reserve the right to suspend or permanently block access where misuse is reasonably suspected.

14. Customer Accounts

If you create an account:

  • you are responsible for maintaining its security;

  • you are responsible for activities carried out under your account;

  • you must notify us immediately if you suspect unauthorised access.

We reserve the right to suspend or close accounts involved in fraud, abuse or breaches of these Terms.

15. Reviews

Customers may submit product reviews.

By submitting a review, you grant Ruuh Collections a worldwide, royalty-free, perpetual licence to publish, reproduce, edit and display your review for marketing and business purposes.

We reserve the right to remove reviews that are:

  • misleading;

  • abusive;

  • defamatory;

  • offensive;

  • unlawful;

  • spam.

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion is prohibited by law, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • any rights that cannot legally be excluded.

Subject to the above, Ruuh Collections shall not be liable for:

  • indirect or consequential loss;

  • loss of profits;

  • loss of business;

  • loss of data;

  • loss of goodwill;

  • business interruption arising from use of our website or products.

To the fullest extent permitted by law, our total liability in relation to any claim arising from an order shall not exceed the total amount paid for the relevant order.

17. Force Majeure

We shall not be liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including:

  • natural disasters;

  • fire;

  • flooding;

  • pandemics;

  • war;

  • terrorism;

  • cyber attacks;

  • power failures;

  • internet outages;

  • courier disruption;

  • government restrictions.

18. Indemnity

You agree not to misuse our website or services.

Where your unlawful or unauthorised actions cause us loss, damage or legal liability, you agree to indemnify us to the extent permitted by law.

19. Third-Party Services

Our website may include links to third-party websites or services.

We are not responsible for the availability, content, security or practices of those third parties.

Your use of third-party services is governed by their own terms and policies.

20. Changes to These Terms

We may amend these Terms from time to time.

The latest version will always be published on our website.

Any changes will apply to orders placed after the revised Terms come into effect.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute relating to these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law allows otherwise.

22. Contact Us

If you have any questions regarding these Terms of Service, please contact us using the contact details published on our website.

We aim to respond to enquiries as promptly as possible.